I have seen several posts to this problem, some have been marked "solved" even though the poster or someone else came back posted the "solution" as not effective (especially whitelisting, removing "FW" from subject, etc.) and others have gone unanswered.
Today, I was trying to print a department store e-mailed ad from my phone for someone who was home -- would not go through.
Simple question: Why can't the user, logging into HP Connect" and viewing the jobs, RELEASE the jobs marked as spam? It shows that the job remains for on the queue for 30 days.
Thank you.