Product Name: HP OfficeJet 8600 All-In-One
Operating System: Windows 7
I purchased the HP OfficeJet 8600 All-In-One for a customer who wanted mobile and Internet printing from his office at Mount Sinai. This printer is supposed to satisfy these requirements. I cannot confirm but I believe it prints from mobile devices such as those which operate under iOS and Android and BlackBerry. However, the specific problem the customer has is with the Internet printing arm. I calibrated the printer for the ePrintCenter. I believe it does work with common public email domains such as gmail or hotmail. The customer wants to print from his MountSinai email. I tried multiple times. We logged, via VPN, and accessed his email using Outlook Web Access (OWA) -- that's the method available to him to access his e-mail. I printed a message from that domain a few times and nothing happened. I didn't have a solution for him and I'm disappointed it didn't work.
Is the problem with the device itself or does the ePrintCenter only work with certain email domains? Should it work with the mountsinai.org email domain?
FYI: The device is registered properly with the ePrintCenter and I am emailing to the appropriate email setup for the printer.
Any help or feedback would be appreciated. Thank you.