I have read several older posts (April and May) from people having this problem but have not seen a solution. This function was working fine ever since I got this printer (6 weeks ago) and just all of a sudden quit working. I used this function regularly. I now get the message "Scan failed, try again or touch exit to quit" I tried the shutdown/unplug suggestion that someone posted and it did work one time but quit again and further shutdowns did nothing.
Hoping someone has a solution to this issue....it looks like it's a know problem with this printer function.