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"unable to install printer, the handle is invalid"

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i am trying to print from my Toshiba (work laptop) to my new HP OfficeJet Pro 8710 four-in-one printer (wireless).  the laptop and the printer are on the same network through my router.  as info, the first time i attempted to print a few months ago, i was successful with these two pieces of hardware, but something's changed... my printer works as intended printing remotely with my wife's laptop and from my phone.  i assume there is a setting on my work laptop that's changed, but dont know how to resolve. 

 

my printer is not available in the list of installed/available priners when i attempt to print.  so i go throught the printer install steps and the laptop sees my printer and prompts me to install, but when i try i get the following message "unable to install printer, the handle is invalid". 

 

sure appreciate any insight.


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