What good is the Help section if it requires 2-3 hrs. to get response? And being passed off to your expensive, outsourced help contractor is a disaster with double charges that have to be resolved with Visa. If you manufacture a printer you should sbe able to direct customer to a quick, efficient solution even after the warranty has expired. I just want to know why I continue to get the "align cartridge" message after new cartridges are installed, alignment is completed and the issue does not surface again for 3-7 days? Is there an answer?
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