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Emails from the organization are not going through ePrint

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Hi,

 

I've been having some issues with the ePrint feature that's configured in one of the printers that we have in our office. The printer is a HP LaserJet 200 color MFP M276nw. Every other client from other email addresses such as Hotmail, Gmail or any other address are able to send emails to our ePrint address and are able to print on it successfully. However, all the emails that are being sent from within our organization are not going through. We get an unsuccesful delivery message from the Exchange server stating that 

 

The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk

 

 

We had checked with our Exchange administrators and they have advised that the email is trying to be sent, but in the destination it is being rejected. How can I get this issue to be addressed?

 


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