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Officejet 4630

I am trying to print out the claim code for my insta ink card. I have been printing stuff off all day, and when I followed the instructions online to print out the claim card, i got an error message notifying me that my printer is not connected. It has to be connected or otherwise i would'nt be able to use it? I am connected with the ethernet and usb. I tried to restore defaults, but to no evail. I am really frustrated! please help.


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