With HP reccommendation last week, I purchased the Photosmart 7520 all in one printer for my Mac from Best Buy in Portsmouth. I installed, uninstalled and re-installed 6 times as I could not get the apps to work. I placed the call to HP and the guy said "oh, we do not support those apps that you see on the top part of the printer screen, only the ones below. He told me to download the manual and that might help me... really... So the next day, a deep breath, and I began again figuring I was doing something wrong. Still would not work. I decided to try HP again, it was a new day. This time after explaining everything the technicial support person told me there was indeed a problem and they know it and are working on this. I said why would HP continue to sell something that clearly does not work. He agreed... I can now see on this help area, this is an ongoing problem and not something new. The tech I spoke to did not tell me there was a fix being worked on at all.
So now I guess I need to box this up and return it to Best Buy. Oh and also another funny thing that does not work. I can not use the touch screen period. If I want to print or scan, I need to do so from my computer - oh, and I can't print on 4X6 photo paper, it will not feed... HP you have dissappointed me.