I have a HP 8600 and I can print to it using hpeprint but when I log into HPConnected I get can see that it's online but there is an error message that says "problem with printer". It's a fairly useless non-specific message that directs me to the printer itself. The printer panel shows no problems. While I can print I can't use HP Connected to see any information abouth the printer, including the queue. I have second printer, 5100 series, located 1,000 miles away that I manage and it has exactly the same problem. This all worked until the conversion from hpeprint to hp connected. Any ideas how to sort this out?
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