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Photosmart 5520 Unable to get new apps

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Hellp

this is my first post.

I am currently trying to get some new apps through the hp connected site.

Once i choose 'add to my printables', it says retrieving data with a circle that goes around and around as if something is loading.

This goes on indefinately without anything actually be added to the printer.

Does anyone know what is going on ?
thank you in advance.


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