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Printer is printing lines across my documents when I use auto feed tray to copy

I have had the HP Office Jet Pro 8600 for a week.  Today I printed 7 4x6 photos.  Then I went to copy a life insurance application - I used the auto feed tray on top so I did not have to load one page at a time.  My copies have different type lines clear through the document.  It is so strange - I mentioned what I was doing before because I have used the auto feeder to copy before and no problems.  I cannot figure out why it is doing that ????  Please help

 

I even ran a head cleaner at the first level - I know they shouldn't need cleaned as I have only owned printer for a week - but thought that maybe after photos this caused a dirty head.  Anyways - these lines are like the lines you pick on word documents one bold line and a fine line - lines you may use for a border for a resume or something - it is neat.  I cannot however submit a life insurance application with lines clear through the document.

 

Before this issue I was so happy words cannot explain - now I am really worried !

 

Thank you in advance for helping - really need the help asap

Connie Whaley


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