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Can not get printer to line up correctly on 5 X 7card

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I have a Photosmart C4650.  I want to print a card that is 5 X 7.  I have gone throught the solutions and set up the print menu (in Word) to print 5 X 7 - Glossy Cards.  The printer STILL prints on only half the card.  Example:  If I put in a 8.5 x 11 piece of paper the 5 x 7 image prints perfectly in the middle of the page BUT when I put the card in and slide the paper guide to hold it, the printer prints on only half the card.  This is incredibly frustrating.... help please.....


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