Quantcast
Viewing all articles
Browse latest Browse all 33000

After migrating to HPConnected from ePrint center problems with printing files sent to email

HP again made enormous confusion with replacing its service "eprint" to "HP connected". Was there any reasonable need to do so? Anyway, after migrating I noticed several problems:

 

1. PDF file, smaller than 5mb, sent to printer email address is not printed. I noticed this with one type of PDFs I am receiving from my bank. Other PDF files are printed regularly, sent via email too. Any hint what should be the reason for not print those pdfs?

I wanna point out that those pdfs I am referring to not printing are successfully printed if I print them from my network where printer is located, and not printed via eprint option by sending file on printer email address. While using old ePrint HP service I was able to print those PDF files sent via email.

I get "system error, try again"! for the file itself and email body is printed successfully.

 

Image may be NSFW.
Clik here to view.
hp connected.jpg

 

2. While using eprint HP service i used to receive confirmation email after sending files via email for printing. Now that is not possible. Reading this topic on the forum I learned that this option is not available any more, after migration to "HP connected". In that topic was given possibility to connect to HP connected and to see if the file is printed or not. So HP has ruined their functionality for lets say easier way to find out if my files are printed or not. If I am in a hurry and I send and email from any phone to my printer, I wont receive confirmation email (with easy and speed) but I have to connect on HP connect... bla bla bla. 

Therefore I am asking if there is possibility to migrate BACK to eprint, old and not fancy but functional HP service called ePrint?

 

Printer used:

HP p1102w CE658A, with latest firmware, with OS on computers Win 7 (64)


Viewing all articles
Browse latest Browse all 33000

Trending Articles