When I attempt to Enable Web Services Connect I receive a message that an information sheet will print that contains important information. That information sheet doesn't print. After selecting OK, there is another button on the right that says "Print Information Sheet." Pushing that button also doesn't print an information sheet. However, I can see that it changes the printer's ePrint email address.
When I go to: https://www.hpconnected.com/us/en/#devices/ to add a new device to my profile, I'm asked for a printer claim code. When I paste in the part of the printer's newly issue email address before the "@" sign, I receive a message that there is an unexpected error. (HP technical support told me that this part of the email address was the claim code)
This is a new printer (it came yesterday). How do I fix this? I spent 1 hour and 45 minutes on the telephone with HP technical support and they were unable to fix it and couldn't really say what to do next. They said maybe there was some sort of problem with HP's cloud service and that I should keep trying back. I've tried back a number of times over 24+ hours with the same result.
