We bought this printer several months ago. My boss wanted a printer that could be printed to remotely. I advised him to get one of the many Google Cloud Print ready printers out on the market, but the salesman at where ever he purchased this printer, told him the LaserJet Pro MFP M127fw was Google Cloud Print ready and that it also offered this amazing feature called HP ePrint. The salesman was only half wrong. Technically any printer is google cloud ready (at least in this braindead of a salesman's standards), as you just need to have it connected to a PC. However, any notion that this printer is an ePrint printer is an outright lie.
So that I don't get bombarded with the normal responses from the "HP Experts," let me list all of the steps I've done:
First, few days I dealt with customer support. Yes, dealt, as they were rude and ultimately had no information. Even after the ticket got "escalated," the advanced tech support still had little to add. I followed all of the steps for troubleshooting on the support pages as well as the forums. I've changed to static ip's, google dns servers, power cycled all the devices, did a full printer system restore to bring it back to "out of the box" shape in terms of settings/firmware, tried wired/wireless/usb connections, changed routers, opened ports, disabled and reenabled web services, tried all of the above through the browser with direct ip settings prompts, updated firmware, and I'm sure countless other steps that I honestly don't even want to remember.
I was told the web services e-mail given contains the claim code needed for www.hpconnected.com. When inserting it as required when adding a device, you'll get Unexpected Error unless it's feeling frisky, and then it gives the Invalid Claim Code prompt. Let's not forget that when I originally signed up, it was hpeprint.com, and when signing in, they took you on the wonderful whirlwind of a redirects from it to hpconnected and back, never getting past the sign in process.
Eventually, I put this printer far far away from me. Flash forward several months, and I've done all of the above and then some on top of updating to the latest firmware (which I had hoped would solve this issue finally). Nothing.
When enabling web services, no information page is printed. When trying to manually do so, we just sit and spin on the Connecting... screen on the LCD. If I try to do anything related to the web services features, I get the same result, except in the lovely times it changes to Unable to connect to server.. etc.
Outside of the ePrint issues, this device is really nice. But it is in no shape or form, an ePrint printer. Fact is, if I wanted this printer without the ePrint functions, I could have saved money I'm sure.
While searching today for possible new solutions on the forums, I see the following thread:
Eprint on HP LaserJet Pro M127fw
An "HP Expert" advises this kid to use google cloud print, which although comical, is enraging. This device has, and still is, being marketed as an HP ePrint featured printer. You can see on the official HP website it's listed:
or see the picture below. But as this other HP webpage shows, this printer is not listed as having these features:
If anyone has any useful advice, or can get me in touch with the Experts of all "HP Experts," I would love you to my dying breath. But more than anything, I really just want to know if this printer has, or ever will, have these features available. Because having it promoted on the boxes, in stores, on the websites, even having the LCD show settings for these features is nothing less than infuriating.
