Today, I called HP customer service for an ink failure issue of my printer. I knew that the printer had out of warranty so I want to ask question how to reset the printer. But the customer service representative told me that I am a valued customer so he will assist my problem over the phone fully without any charges. I really appreciated two attempts (Cleaning, Power reset) and he would give me two options of my problem.
Those were basically replacement plans that were $30-$60 less than the new one. Of course, those plans are for the manufactured reconditioned with extra sets of ink cartridges and 2 years warranty if I pay another $1. I couldn’t accept this offer at that time because I need to discuss with my wife, but instead I asked customer representative to call me on later tonight. The customer representative supposed to call me later tonight, but I didn’t get any phone call from HP, so I called HP and I was really surprised how HP change their words. I argued around 2 hrs with switching my phone call to 4 different person, and a lot of waiting time, asking that I got offered. I knew that HP would record all the conversation and never response me about this.
Finally, I found that HP offered me scratched and cosmetic wear printer with guaranteed working. The hardware supervisor gave me this offer and made sure that I am aware of that by reading conditions of printer. Later, I asked for the return policy, and she give me 3 business days. Who is going to buy a $50 less priced printer with a lot of scratches? I know that another sets of ink cartridges will worth to have this offer, but I didn’t because I will disappoint when I first saw the product.
I totally disappointed of customer service how HP changes their offers and words, resulting me wasted more than five hours, including convincing my wife. I regret that I bought so many HP products (computers, printers, and tablets) I will never buy HP products, and I will not recommend HP products because of worst customer service.
