We have setup a "HP LaserJet Pro MFP M127nw" printer to print out orders from the website. The way we setup is
1. Customer completed an order.
2. an email send to the printer's email address. Then the printer will print this out.
It works maybe 60% of the time. While the confirmation email is the same format, some doesn't print and caused "a System Error, Try Again" This is very fustrating, because it doesn't give any notficiation via email that there is a order can not be printed.
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Here are my questions
Why are we getting "System Error, Try Again"?
How can we prevent "System Error, Try Again"?
If we can prevent this from happening, is there a way to get notified if we received this message?
Can we have the system keep re-trying until we get the order?
Printer setup
Printer is connected to an internet router via a cable.
Note,
The printing works 60% of the time, but it has to be 99% reliable for this technology to be useful.
Please help.
Thank you
