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E printing body of email Vs attatchment

X476DW

at first i was able to forward an email and the attatchment would print.  Today, i forward email with an attatchment and only the body of the email prints.

I have tried sending the attatchments in a seperate email instead of forwarding, and it says "print error" no document to print. 

I cannot locate where I would change the settings please advise.

 

Also, does the printer have problems with Eprint and xcel? 


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