Hi,
I have a HP Color LaserJet MFP M570dw printer and have tried to enable the HP Web Services, but without success.
My printer is configured on a fixed ip-address, with a default gateway and of course with static DNS servers (8.8.8.8 and 8.8.4.4).
Every time when I try to enable the Web Services feature I get the error message "Connection error. Check your internet connection.".
My internet connection is working fine and the printer is able to communicate thru the firewall fine too. When I do some tracing I see the printer communicating to the public ip-address "23.21.172.122" but there is no response comming back. So I assume the problem is external and not related to my internal configuration. I have tested this with a fully opened firewall (allowing all communications from my LAN to the Internet) with exactly the same results. There is no answer comming back from the ip "23.21.172.122".
Also I can't find the HP Color LaserJet MFP M570dw printer in the supported HP ePrint printerlist.
The 400-series is supported, the 500-serie is not mentioned.
But since the webinterface of my HP Color LaserJet MFP M570dw printer is giving me the HP Web Services configuration page, I asumed this type would be supported too...
Does anyone have a clue how to get ePrint working on the HP Color LaserJet MFP M570dw printer?
Is there anyone who got the HP Web Services working on a HP Color LaserJet MFP M570dw printer?
Kind regards,
Rene.