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HP ePrint from Desktop PC

Hi Support,

 

I'm just setting up a HP Laserjet Pro 400 M401DN with ePrint and can successfully email a print job to xxxxxx@hpeprint.com What I want to do is have a remote Windows PC print to this printer via ePrint as well. I have installed the driver, registered the email address used to setup the account (this is a private email address not the @hpeprint.com one). This printer shows ready in the Devices and Printers window, but when I print to it from say Word the ePrint management window comes up but no HP LJ 400 is shown in the connected window???

 

Log into the eprintcenter.com site and there it is showing ready, but !

 

Why is this so ?

 

David


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